Frequently Asked Questions
Everything you need to know about ordering, shipping, and our products. Can't find your answer? We're just a message away.
📦 Shipping & Delivery
How long does shipping take?
We process orders within 24–72 hours, and delivery takes 6–15 business days depending on your location. Every order includes tracking.
Do you offer free shipping?
Yes! We offer free shipping on every order — no minimum required.
Where do you ship?
We ship worldwide. Delivery times may vary slightly by country, but tracking is always included.
How do I track my order?
Once your order ships, you'll receive an email with a tracking link. You can also track anytime on our "Track Order" page.
🛍️ Orders
Can I change or cancel my order?
Reach out within 12 hours of ordering and we'll do our best to update or cancel it before it ships. After that, it may already be on its way.
I didn't get an order confirmation — what now?
Check your spam folder first. If it's not there, message us with your name and we'll resend it right away.
↩️ Returns & Refunds
What's your return policy?
You're covered by our 30-day happiness guarantee. If you're not in love, send it back within 30 days for a full refund — no questions asked.
How do I start a return?
Just head to our "Contact Us" page and let us know your order number. We'll guide you through it step by step.
How long do refunds take?
Once we receive your return, refunds are processed within 3–5 business days back to your original payment method.
🐶 Products
How do I choose the right size?
Each product page includes a size guide. We recommend measuring your pet and comparing to the chart before ordering for the best fit.
Are your products safe for pets?
Absolutely. We choose soft, gentle, pet-safe materials so your best friend stays comfortable and happy.
How do I clean them?
Most items are best spot-cleaned with mild soap and air-dried. Check the individual product page for specific care tips.
🔒 Payment & Security
What payment methods do you accept?
We accept all major cards, PayPal, Apple Pay, Google Pay and Shop Pay — all through secure, encrypted checkout.
Is my payment information safe?
100%. All payments are encrypted and processed through trusted providers. We never see or store your card details.
