Privacy policy
Privacy Policy
Last updated: June 8, 2026
vaki operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). vaki is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described here.
Personal Information We Collect or Process
When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information collected anonymously or that has been de-identified. We may collect or process the following categories, depending on how you interact with the Services and where you live:
- Contact details including your name, billing and shipping address, phone number, and email address.
- Financial information including card and financial account numbers, payment card and transaction details, form of payment, and payment confirmation.
- Account information including your username, password, security questions, preferences and settings.
- Transaction information including items you view, add to cart or wishlist, purchase, return, exchange or cancel, and your past transactions.
- Communications with us including information you include when contacting customer support.
- Device information including your device, browser, network connection, IP address, and other unique identifiers.
- Usage information including how and when you interact with or navigate the Services.
Personal Information Sources
- Directly from you when you create an account, use the Services, or communicate with us.
- Automatically through the Services from your device and through cookies and similar technologies.
- From our service providers when they collect or process information on our behalf.
- From our partners or other third parties.
How We Use Your Personal Information
- Provide, Tailor, and Improve the Services. To process payments, fulfill orders, manage your account, arrange shipping, handle returns and exchanges, enable reviews, and create a customized shopping experience.
- Marketing and Advertising. To send promotional communications by email, text or mail, and to show you relevant online advertisements.
- Security and Fraud Prevention. To authenticate your account, provide a secure checkout, and detect or prevent fraudulent or unsafe activity. Please keep your account credentials safe and do not share them.
- Communicating with You. To provide customer support and maintain our business relationship with you.
- Legal Reasons. To comply with applicable law, respond to valid legal process, and enforce our terms and policies.
How We Disclose Personal Information
In certain circumstances we may disclose your personal information to third parties for legitimate purposes, including:
- With Shopify, vendors, and other third parties who perform services on our behalf (e.g. IT, payment processing, analytics, customer support, cloud storage, fulfillment and shipping).
- With business and marketing partners to provide marketing services and advertise to you, in accordance with their own privacy notices. Depending on where you reside, you may have the right to opt out of this sharing.
- When you direct, request, or consent to our disclosure, such as to ship you products or through social media widgets or login integrations.
- With our affiliates or otherwise within our corporate group.
- In connection with a business transaction (such as a merger or bankruptcy), to comply with legal obligations, or to protect and defend our rights and those of our users.
Relationship with Shopify
The Services are hosted by Shopify, which collects and processes personal information about your use of the Services in order to provide and improve them. Information you submit may be transmitted to and shared with Shopify and third parties that may be located in countries other than where you reside. To learn more about how Shopify uses your personal information and any rights you may have, visit the Shopify Consumer Privacy Policy.
Third Party Websites and Links
The Services may link to websites or platforms operated by third parties. If you follow links to sites not controlled by us, please review their privacy and security policies. We do not guarantee and are not responsible for the privacy or security of such sites. Our inclusion of these links does not imply endorsement.
Children's Data
The Services are not intended for children, and we do not knowingly collect personal information about children under the age of majority in your jurisdiction. If you are a parent or guardian of a child who has provided us with their personal information, please contact us to request deletion. As of the effective date of this policy, we do not knowingly "share" or "sell" the personal information of individuals under 16 years of age.
Security and Retention of Your Information
No security measures are perfect or impenetrable, and we cannot guarantee "perfect security." Information you send to us may not be secure while in transit, so we recommend not using unsecure channels to share sensitive information. How long we retain your personal information depends on factors such as the need to provide Services, comply with legal obligations, resolve disputes, and enforce our policies.
Your Rights and Choices
Depending on where you live, you may have some or all of the following rights. These rights are not absolute and may apply only in certain circumstances:
- Right to Access / Know — request access to the personal information we hold about you.
- Right to Delete — request that we delete personal information we maintain about you.
- Right to Correct — request that we correct inaccurate personal information.
- Right of Portability — request a copy of your personal information or its transfer to a third party.
- Right to Opt Out of Sale or Sharing for Targeted Advertising — opt out of the "sale" or "share" of your personal information for targeted advertising, where applicable.
- Managing Communication Preferences — opt out of promotional emails anytime via the unsubscribe link. We may still send non-promotional emails about your account or orders.
If you reside in the UK or European Economic Area, you may also have the right to object to or restrict processing, and to withdraw consent where we rely on it. Withdrawing consent does not affect the lawfulness of processing before withdrawal.
We will not discriminate against you for exercising any of these rights. We may need to verify your identity before processing your request.
Complaints
If you have complaints about how we process your personal information, please contact us using the details below. Depending on where you live, you may have the right to appeal our decision or lodge a complaint with your local data protection authority.
International Transfers
We may transfer, store, and process your personal information outside the country you live in. If we transfer your information out of the European Economic Area or the United Kingdom, we rely on recognized transfer mechanisms such as the European Commission's Standard Contractual Clauses, unless the transfer is to a country determined to provide an adequate level of protection.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices or for operational, legal, or regulatory reasons. We will post the revised policy on this website and update the "Last updated" date.
Contact
Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of your rights, please email us at contact@vakipaw.com. For the purposes of applicable data protection laws, we are the data controller of your personal information.
